Shipping policy
At EMNCE Company LLC, we are committed to processing and shipping your orders quickly, securely, and professionally.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that high order volume, holidays, or carrier delays may occasionally impact processing times.
Shipping Methods
We offer standard and expedited shipping options at checkout, depending on your location and order size.
Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
Delivery Time
Estimated delivery times vary based on your location and shipping method selected.
Typical delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
Please note that delivery times are estimates and are not guaranteed.
Carrier delays caused by weather, holidays, or other unforeseen circumstances are outside of our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered and the order has already been shipped, EMNCE Company LLC is not responsible for lost or delayed packages.
Additional shipping fees may apply for returned or re-shipped orders.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for shipping delays, lost packages, or stolen deliveries.
If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
We will do our best to assist you in resolving shipping issues.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the damaged product and packaging
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A brief description of the issue
This allows us to resolve the issue as quickly as possible.
International Shipping
At this time, we currently ship within the United States only.
If international shipping becomes available, this policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping, please contact us at:
EMNCE Company LLC
PO Box 24
6320 Passons Blvd
Pico Rivera, CA 90660
United States
