FAQ's
Welcome to EMNCE Company’s FAQ page! We’re here to make ordering fast, simple, and stress-free. Below are answers to our most commonly asked questions about our drug testing products, shipping, returns, and bulk ordering.
General Questions
Q: What products do you sell?
A: We specialize in professional-grade drug screening products, including:
- Urine Drug Test Cups
- Saliva Drug Test Kits
- Single Test Strips
- Multi-Panel Drug Testing Devices
Our products are designed for businesses, clinics, treatment centers, staffing agencies, law enforcement, schools, and individual use.
Q: Are your products CLIA-waived?
A: Many of our testing products are CLIA-waived and suitable for professional workplace and clinical use. Product specifications are listed on each product description.
Q: Do you offer bulk pricing?
A: Yes! We specialize in B2B orders.
Q: How accurate are your drug tests?
A: Our products are manufactured to high professional standards and provide reliable screening results when instructions are followed properly.
For best results, always carefully follow the included instructions for use.
Q: How do FYL test strips work?
A: FYL test strips are designed to detect the presence of fentanyl in substances.
They offer a quick and simple way to reduce risk and improve safety.
Each product includes step-by-step instructions for proper testing.
Q: What is the difference between saliva and urine drug tests?
A: Saliva tests detect more recent drug use and are often preferred for observed collections.
Urine tests may detect substances for a longer detection window and are commonly used for standard workplace screening.
The best option depends on your testing needs.
Q: Can I use FYL test strips for pills or powders?
A: Yes.
FYL test strips can be used to test substances such as powders and crushed pills when used according to the instructions provided.
Proper dilution and testing procedures are important for accurate results.
Q: How should I store drug testing kits?
A: Store test kits at room temperature in a dry environment away from direct sunlight, excessive heat, and moisture.
Avoid freezing or exposing products to extreme temperatures.
Q: Can individuals purchase your products, or only businesses?
A: Both!
We serve both businesses and individual customers. Whether you need one box or a large wholesale order, we can help.
Q: How long are your products good for?
A: Each product includes an expiration date printed on the packaging.
Ordering & Shipping
Q: How fast do you ship?
A: Most orders are processed within 1–2 business days.
Shipping times vary depending on your location and selected shipping method, but most customers receive their orders within 3–7 business days.
Q: Do you offer same-day shipping?
A: In many cases, yes.
Orders placed early during business hours may qualify for same-day processing. For urgent orders, please contact us before placing your order.
Q: Can I track my order?
A: Absolutely.
Once your order ships, you will receive a tracking number by email so you can monitor delivery in real time. You can also sign in to your Shop App and track your order there if you have an account.
Returns & Refunds
Q:What is your return policy?
A: Orders placed through the Shopify store are the only orders eligible for returns, refunds, or exchanges under this policy. We accept returns on unopened, unused, and sealed products within our return window. See our return policy. Click here
Due to health, safety, and compliance reasons, opened, used, or health-sensitive products cannot be returned.
Q: What if my order arrives damaged?
A: Please contact us immediately if your order arrives damaged or incorrect.
Include:
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Your order number
-
Photos of the damaged item
-
A brief description of the issue
Our team will work quickly to resolve it.
Q: Can I cancel my order?
A: Orders may be canceled before they are processed for shipment. Once an order has shipped, cancellation may no longer be possible.
Please contact us as soon as possible for cancellation requests.
Click the link for the policy.
