Privacy policy

This Privacy Policy describes how EMNCE Company LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

Contact

If you have questions about this Privacy Policy, want more information about our privacy practices, or would like to make a complaint, please contact us at:

Email: info@emncecompany.com

Mailing Address:

PO Box 24
6320 Passons Blvd
Pico Rivera, CA 90660
United States

Collecting Personal Information

When you visit our website, we may collect certain information about your device, your interaction with our website, and information necessary to process your purchases.

Device Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Time zone
  • Cookie information
  • Pages viewed
  • Search terms
  • Referral source
  • Website interactions

This helps us improve site performance and customer experience.

Order Information

When you place an order, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number
  • Order history

This information is used to process payments, fulfill orders, arrange shipping, provide confirmations, and prevent fraud.

Customer Support Information

When you contact us for support, we may collect information necessary to assist you with your request.

Sharing Personal Information

We may share your information with trusted service providers to help operate our business, including:

  • Shopify for our online store platform
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Fraud prevention services
  • Analytics providers

We do not sell your personal information.

We may also share information when required by law or to protect our legal rights.

Cookies

Our website uses cookies to improve your browsing experience and help us understand customer behavior.

Cookies may be used for:

  • Shopping cart functionality
  • Checkout and payment processing
  • Website analytics
  • Marketing and advertising performance
  • Customer preferences

You can disable cookies through your browser settings, but some parts of the website may not function properly.

Marketing and Advertising

We may use your information to send you promotions, product updates, and marketing emails if you choose to opt in.

We may also use analytics tools and advertising services such as Google Analytics to better understand customer behavior and improve our advertising efforts.

You can opt out of marketing emails at any time by using the unsubscribe link included in our emails.

SMS / Text Messaging Policy

By providing your phone number and opting in, you agree to receive recurring automated marketing and transactional text messages from EMNCE Company. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at infor@emncecompany.com.

We use your phone number only to send SMS messages you have opted into, including promotions, updates, and order-related notifications.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing purposes. Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers, such as Mailchimp, to send SMS messages on our behalf, in compliance with applicable laws and regulations.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, including California and the European Economic Area (EEA), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Request transfer of your data
  • Opt out of marketing communications

To exercise these rights, please contact us using the information listed above.

Minors

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

Complaints

If you have concerns about how we handle your information, please contact us first so we can work to resolve the issue.

Last Updated

April 22, 2026